Return & Refund Policy
Last updated: July 15, 2026
1 Our Commitment
At indoorplants, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help with hassle-free returns and refunds.
2 Return Eligibility
Eligible for Return
- • Dead on arrival (DOA) plants
- • Damaged or broken items during transit
- • Wrong product delivered
- • Missing items from your order
- • Defective garden tools/products
Not Eligible
- • Natural leaf yellowing after delivery
- • Change of mind after 7 days
- • Used or altered products
- • Open seed packets
- • Customized or personalized items
3 Return Window
| Product Type | Return Period | Condition |
|---|---|---|
| Live Plants | 48 hours from delivery | Photo proof of damage required |
| Seeds & Fertilizers | 7 days from delivery | Unopened, original packaging |
| Garden Products & Tools | 7 days from delivery | Unused, with original tags |
| Pots & Planters | 7 days from delivery | Undamaged by customer, original packaging |
4 How to Initiate a Return
1
Go to My Dashboard → Orders → Select the order → Click "Request Return".
2
Upload photographs of the damaged/defective item clearly showing the issue.
3
Our team reviews your request within 24–48 hours and approves eligible returns.
4
Refund is processed to your wallet or original payment method within 5–7 business days.
5 Refund Methods
| Method | Processing Time |
|---|---|
| indoorplants Wallet | Instant (within 24 hours) |
| Original Payment Method | 5–7 business days |
| Bank Transfer | 7–10 business days |
6 Order Cancellations
- Orders can be cancelled before they are shipped — visit your Dashboard to cancel.
- Once an order is dispatched, it cannot be cancelled but may be returned after delivery.
- Cancelled orders are refunded to your wallet within 24 hours.
Need Assistance?
For return or refund queries, our support team is happy to help:
support@indoorplants.com
+91-XXXX-XXXXXX
